Refund policy

Refund & Return Policy

Last Updated: August 2, 2026

Thank you for shopping with Raven Halloween Cat Wreaths. We take pride in the quality of our products and carefully inspect every order before it is shipped. Please read our Refund & Return Policy carefully before making a purchase.

All Sales Are Final

All purchases made through our store are final. We do not accept returns or provide refunds for:

  • Change of mind

  • Ordering the wrong item

  • No longer wanting the product

  • Accidental purchases

  • Personal preference

  • Finding the item elsewhere

  • Delayed use after delivery

Please review your order carefully before completing your purchase.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

To help us resolve the issue quickly, include:

  • Your order number

  • Your full name

  • A description of the issue

  • Clear photos of the product

  • Photos of the shipping packaging (if applicable)

After reviewing your claim, we may, at our sole discretion:

  • Send a replacement item, or

  • Issue a refund if a replacement is not available.

Claims submitted without sufficient evidence may not be approved.

Lost or Missing Packages

If your tracking information shows that your package has been delivered, but you cannot locate it:

  • Check around your property.

  • Ask household members or neighbors.

  • Contact your local shipping carrier.

We are not responsible for packages that are marked as delivered by the carrier. However, we will do our best to assist you in locating your shipment.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

If an incorrect address is entered at checkout and your order has already been processed or shipped, we are unable to offer a refund or replacement.

If you notice an error immediately after placing your order, contact us as soon as possible. While we cannot guarantee changes, we will do our best to update your order before it ships.

Order Cancellations

Orders may only be canceled before they have entered processing.

Once an order has been processed or shipped, it cannot be canceled and all sales are final.

Non-Returnable Items

For hygiene, quality control, and inventory reasons, we do not accept returns on products that have been delivered unless they arrive damaged, defective, or incorrect.

Processing Refunds

If a refund is approved due to a verified damaged, defective, or incorrect item, it will be issued to the original payment method.

Please allow 5–10 business days after approval for your financial institution to process the refund.

Chargebacks

We encourage customers to contact us before filing a chargeback with their bank or payment provider. We are committed to resolving legitimate issues promptly and fairly.

Fraudulent or abusive chargebacks may be disputed with supporting documentation, including order confirmations, shipping records, delivery confirmation, tracking information, and customer communications.

Contact Us

If you have any questions regarding this Refund & Return Policy or need assistance with your order, please contact us:

Email: ravenhalloweencatwreaths@outlook.com

We strive to respond to all inquiries within 1–2 business days.